Hometown Pharmacy | heartbeatcgh

About CGH Hometown Pharmacy

Where is CGH Hometown Pharmacy located?
CGH Hometown Pharmacy is located at 4 W. 3rd Street, Sterling (next to the CGH Vision Center).
What are the hours and phone number for CGH Hometown Pharmacy?
CGH Hometown Pharmacy is open Monday through Friday, 9 a.m. to 7 p.m., and Saturday and Sunday, 10 a.m. to 6 p.m. Our phone number is 815-632-5371.
Is CGH Hometown Pharmacy open to the public or only to employees and their families?
CGH Hometown Pharmacy is open to everyone, regardless of whether you receive care at CGH Medical Center. It is also open to CGH employees and their families/dependents.
Do I have to be a CGH patient to use CGH Hometown Pharmacy?
No. CGH Hometown Pharmacy is open to everyone, regardless of whether you receive care at CGH Medical Center.
Does the CGH Hometown Pharmacy have a drive-thru?
Yes! The pharmacy offers a convenient drive-thru window for prescription pickup, making it easy to get your medications without leaving your car.

Prescriptions and Transfers

Do I need to transfer my prescriptions to CGH Hometown Pharmacy?
Yes. If you have existing prescriptions at another pharmacy that you would like filled at CGH Hometown Pharmacy, they will need to be transferred. CGH Hometown Pharmacy can handle the transfer process from your previous pharmacy for you.
How do I make CGH Hometown Pharmacy my preferred pharmacy?
Let your provider know you would like to use CGH Hometown Pharmacy for future prescriptions, or update your preferred pharmacy in your MyChart account.
Will my current refills automatically be available at the new pharmacy?
If your prescription is transferred to (or is currently at) the Hometown Pharmacy, simply enroll in the auto-refill program, and your prescription will be ready before you run out.
Can my provider send a new prescription directly to CGH Hometown Pharmacy?
Yes.
What happens if my prescription is sent to the wrong pharmacy?
Either contact your provider’s office to have the prescription sent to the correct pharmacy, or call Hometown Pharmacy at 815-632-5371 to help transfer the prescription to the correct pharmacy.
Can controlled substance prescriptions be transferred between the two pharmacies?
Controlled substance prescriptions are subject to state and federal regulations that may restrict or limit transfers. Please contact the pharmacy directly, and the best course of action based on your specific medication and situation will be determined.
What happens if one pharmacy doesn’t have my medication in stock? Can my prescription be transferred to another pharmacy if my medication is out of stock?
If your medication is temporarily out of stock, CGH Hometown Pharmacy will not only work to source it as quickly as possible, but will also help coordinate a transfer to another location to ensure you receive your medication without delay.
Does the Hometown Pharmacy offer medication counseling?
Yes. Medication counseling is available to answer your questions, review your medications, and help you understand how to take them safely and effectively.
Does the Hometown Pharmacy offer drug interaction reviews?
Yes. Your full medication list can be reviewed for potential drug interactions to help ensure your medications can be taken safely together.

Refills and Prescription Pick-up

How do I request a refill?
Simply call the pharmacy or use your MyChart account/app.
To refill your prescriptions in MyChart, sign in to your MyChart account. (If no refills remain, or if the medication was prescribed by a provider outside of CGH, the request will be sent to your provider for approval):

• Select the “Medications” shortcut, or find “Medications” in the drop-down menu.

• From the medication list, click “Request Refill”.

• Select the check box next to the medication you need refilled. Click “Next”.

• Enter any comments for the pharmacist, and review the delivery method and pharmacy information. Click “Next”.

• Review the details of your refill request and click “Submit”.

• You will receive a message in your MyChart Inbox, and/or via text/email, when your prescription refill is processed.

Will there be a phone number, website or app I can use to request refills?
The Hometown Pharmacy phone number is 815-632-5371. If you utilize MyChart, you can also use the MyChart app to request refills.
Can I receive text notifications when my prescription is ready?
Yes. This can be set up through the pharmacy or in your MyChart account.
Will same-day prescription pickup be available?
Yes
Can someone else pick up my prescription for me?
Yes. They will need to provide your address and date of birth and will need to provide payment for any amount due at the time of pickup.
Can I pick up prescriptions for family members?
Yes. You will need to provide their address and date of birth, and you will need to provide payment for any amount due at the time of pickup.
Are 90-day prescriptions available at both locations?
Yes. 90-day supplies for qualifying medications will be available.

Insurance, Payment & Prescription Costs

What insurance plans does CGH Hometown Pharmacy accept?
Most major prescription insurance plans are accepted. For questions about specific coverage, please call CGH Hometown Pharmacy. Help is available with understanding coverage, copays, and cost-saving options.
Can Medicare patients use CGH Hometown Pharmacy?
Yes. CGH Hometown Pharmacy accepts Medicare Part D prescription coverage. Please bring your Medicare card and any supplemental insurance information when you visit.
Can patients without insurance fill prescriptions at CGH Hometown Pharmacy?
Yes. Patients without insurance are welcome to fill their prescriptions at CGH Hometown Pharmacy. Competitive cash pricing is available, along with discount programs that may help reduce out-of-pocket costs.
Will CGH Hometown Pharmacy accept GoodRx or other prescription discount programs?
Yes. CGH Hometown Pharmacy accepts GoodRx and other prescription discount cards. Available pricing options can be reviewed to help identify potential savings on your medications.
Will manufacturer coupons or discount cards be accepted?
Yes. In many cases, manufacturer coupons and discount cards can be applied to eligible brand-name medications. Please bring your coupon or card when picking up your prescription. Eligibility and available discounts can be reviewed at that time.

Pharmacy Services & Convenience

Will CGH Hometown Pharmacy offer vaccinations?
Yes! CGH Hometown Pharmacy will offer a variety of immunizations and vaccinations to help you stay up to date on important vaccines, including flu shots, shingles, COVID-19, and more - no appointment necessary.
Will over-the-counter products and medications be available?
Yes. A selection of over-the-counter medications, vitamins, supplements, first aid supplies, and everyday health and wellness essentials will be available.
Will specialty medications be available?
Please contact the pharmacy at 815-632-5371 to inquire about the availability of specialty medications and to discuss your specific needs.
Will CGH Hometown Pharmacy offer automatic refills?
Yes. CGH Hometown Pharmacy will offer automatic refills. Ask about enrolling during your next visit.
Will the pharmacy offer medication synchronization so I can pick up all my prescriptions at the same time?
Yes. CGH Hometown Pharmacy will offer a medication synchronization program, allowing all of your prescriptions to be ready on the same day each month with one convenient pickup.

For CGH Employees: Using Both CGH Pharmacies

Will the current CGH Employee Pharmacy remain open?
Yes. The current CGH Employee Pharmacy, located in the hospital, will remain open.
What are the hours for the CGH Employee Pharmacy?
The CGH Employee Pharmacy is open Monday through Friday, 8:30 a.m. to 5 p.m.
What are the hours for CGH Hometown Pharmacy?
CGH Hometown Pharmacy is open Monday through Friday, 9 a.m. to 7 p.m., and Saturday and Sunday, 10 a.m. to 6 p.m.
Can employees use both the Employee Pharmacy and CGH Hometown Pharmacy?
Yes. Employees can use both pharmacies. Make sure to let your provider know which pharmacy you would like to use or change your pharmacy preference in your MyChart account. You can also give either pharmacy a call to help transfer prescriptions.
Can I fill my medications at both CGH pharmacy locations?
Yes. Employees may fill medications at either or both CGH pharmacy locations based on their preference and convenience.
Can I choose which pharmacy I want to use each time?
Yes. Make sure to let your provider know which pharmacy you would like to use or change your pharmacy preference in your MyChart account.
Can my provider send prescriptions to either pharmacy?
Yes.
How do I transfer a prescription from the employee pharmacy to the new pharmacy? Can the pharmacies transfer prescriptions between locations for me?
Just give either pharmacy a call - or stop in - to help with the transfer process.
What happens if my prescription is sent to the wrong CGH pharmacy location?
Contact your provider’s office to have the prescription sent to the correct location, or call either CGH pharmacy to request a transfer to the correct location.
If one CGH pharmacy doesn’t have my medication in stock, can my prescription be moved to the other location?
Yes. If your medication is out of stock at one location, a transfer to the other CGH pharmacy location can be coordinated to help ensure you receive your medication promptly.

For CGH Employees: Employee Insurance, Costs & Discounts

Do I have to be enrolled in CGH’s health insurance plan to use either pharmacy?
No. Both CGH pharmacy locations are open to all employees regardless of whether they are enrolled in CGH’s health insurance plan.
Will my CGH employee health plan cover prescriptions at both pharmacies?
Yes. Your CGH employee health plan prescription benefits will apply at both pharmacy locations. For specific coverage questions, please contact HR or your benefits administrator.
Will my prescriptions cost the same at both locations?
Yes. Prescription pricing for employees should be consistent across both CGH pharmacy locations. Please contact the pharmacy or HR with any specific pricing questions.
Will I receive the same employee pharmacy discount at CGH Hometown Pharmacy?
Yes. CGH employees are eligible to receive the same employee discount at CGH Hometown Pharmacy as they would at the CGH Employee Pharmacy.
Is there an additional cost to employees if they fill prescriptions at CGH Hometown Pharmacy instead of the Employee Pharmacy?
No. There should be no additional out-of-pocket cost to employees for using CGH Hometown Pharmacy in place of the Employee Pharmacy.
Is there an additional cost to CGH if employees enrolled in the CGH medical and prescription plan use Hometown Pharmacy instead of the Employee Pharmacy?
Please contact your HR or benefits team for detailed information regarding plan-level cost implications.
Are there medications that employees are required to fill at one location or the other?
Currently, there are no medications that employees are required to fill at a specific location. Employees may use either pharmacy based on their preference and convenience.
Can CGH employees who are not enrolled in the CGH health plan still receive an employee discount?
Please contact the pharmacy or HR to confirm employee discount eligibility for those not enrolled in the CGH health plan.