Patient Experience Week 2025

Happy Patient Experience Week!

Please join us in celebrating this annual event honoring YOU,

the healthcare team members who impact the patient experience every day.

Nationally, Patient Experience (PX) Week provides a focused time for organizations

to celebrate accomplishments, re-energize efforts and honor the people who impact

patient experience. Every person at CGH makes an impact on the patient experience,

whether in direct patient care or supporting those in direct patient care.

From the moment a patient comes through our doors to the time the patient leaves,

we all have an impact on patient experience.

Thank you for all you do!

Please take some time each day to complete the challenges,

view the educational slides and videos, participate in the selfie/photo booth,
and enter to win prizes! Have fun and have a great week!

For any questions about any of the activities, contact Kaitlin Vandermyde,
Quality Improvement, at ext. 5837.

Download/print the CGH Patient Experience Week Newsletter

Monday, April 28

Compassion Challenge : Thank every patient for choosing CGH and thank at least 5 colleagues for all they do.
- Read the education about bedside shift report and complete the discussion questions.
- Send your responses to: Kaitlin.Vandermyde@cghmc.com for a chance to win a prize.
Video: Watch the staff recognition video (below).

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Tuesday, April 29

Compassion Challenge: Ask at least one patient, "What can I do to help make this a good experience for you?" Then try to do it.
- Read the empathy education and complete the discussion questions.
- Send your responses to: Kaitlin.Vandermyde@cghmc.com for a chance to win a prize.

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Wednesday, April 30

Compassion Challenge: Go for a walk on your break, invite a co-worker to join you.
PX Booth of Fun! 11 am to 1 pm - Stop by the Patient Experience Booth of Fun outside the cafeteria to play trivia with the spinner wheel, enter a prize drawing, and take a fun "I Am the Patient Experience" photo!
- Offsite Clinics: Download and print the "I Am/We Are the Patient Experience" signs below, take a selfie or group photo, and email to Breanne.Hunter@cghmc.com
- INDIVIDUALS: I Am the Patient Experience sign
- GROUPS: We Are the Patient Experience sign

Coloring Fun! Click here to download and print the Beryl Institute’s “I am the Patient Experience” adult coloring page. Taking a few minutes to color each day can reduce and relieve stress, promote mindfulness, and help you relax.

Thursday, May 1

Compassion Challenge: Start positive - begin your day with a positive affirmation.
Thank You, Thursday! Send a handwritten thank you note to someone! Showing how much you appreciate someone can make their whole day! Download thank you cards below...or use one of your own!
- Thank You Cards (Horizontal) - 3 designs
- Thank You Cards (Vertical) - 3 designs
  - Print cards on regular paper, fold in half, and then fold in half again.

Friday, May 2

Compassion Challenge: Make time to do an activity you enjoy today.
- After completing all the Compassion Challenges this week, reflect and answer the following questions:
  - Which challenge did you enjoy the most and why?
  - Through these challenges, what did you learn?
  - Which of these challenges would you consider doing on a regular basis?
- Send your responses to these questions to: Kaitlin.Vandermyde@cghmc.com for a chance to win a prize.

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Outstanding in every sense of the word! All staff and medical professionals encountered were professional, personable, compassionate, and honestly concerned about my care.

I’m a new patient to CGH. As a retired CT technologist, my evaluation criteria may be more stringent than a lay person.

CGH has exceeded all the expectations I had. To say that I am impressed would be an understatement. Thank you!