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Patient Experience Week 2024


Happy Patient Experience Week!

Please join us in celebrating this annual event honoring YOU,

the healthcare team members who impact the patient experience every day.

Nationally, Patient Experience (PX) Week provides a focused time for organizations

to celebrate accomplishments, re-energize efforts and honor the people who impact

patient experience. Every person at CGH makes an impact on the patient experience,

whether in direct patient care or supporting those in direct patient care.

From the moment a patient comes through our doors to the time the patient leaves, 

we all have an impact on patient experience.  

Thank you for all you do!

Please take some time each day to complete the challenges,

view the educational slides and videos, participate in the selfie/photo booth,
enter to win prizes! Have fun and have a great week!

For any questions about any of the activities, contact Kaitlin Vandermyde,
Quality Improvemen
t, at ext. 5837.

Download/print the CGH Patient Experience Week Newsletter 

Monday, April 29

  • Tell Me Your "Why"! : Write a short sentence or two about what drives you to be the amazing healthcare warriors that you are. Your responses will remain anonymous and will be shared in a word cloud collage.

    • Open to responses April 29 through May 3, 2024, at email: for a chance to win a prize.

    • Winners will be announced the following week! 

  • Video: "Carmen's CGH Patient Experience" - Watch Carmen Lopez's testimonial (below). Carmen had an excellent patient experience at CGH. We can learn so much from our patients and what they tell us. Good or bad, they always tell us what is most important to them. Think about Carmen’s video and answer the following four questions:

    • What are some of the recurrent themes that Carmen talks about that positively impacted her experience?

    • Why do you think those things made Carmen’s experience positive?

    • Now think about your answer from question #1 and #2.

      • Name one of the themes that you feel your department does well and why.

      • Name one thing you learned from this video that you can do to improve patient experience.

(Click here for printable question sheet)
Email your answers for the four questions above to for a chance to win a prize!​​


Tuesday, April 30

  • Compassion Challenge: Complete all of the Compassion Challenges in one day...or do one challenge each day!

    1. Thank every patient for choosing CGH and thank at least five colleagues for all they do.

    2. Ask at least one patient, “What can I do to help make this a good experience for you?” Then try to do it.

    3. Recharge: Go for a walk on your break, invite a co-worker to join you.

    4. Start Positive: Begin your day with a positive affirmation.

    5. Nurture Yourself: Make time to do an activity you enjoy today.

  • After completing all of the Compassion Challenges this week, reflect and answer the following questions:

    • Which challenge did you enjoy the most and why?

    • Through these challenges, what did you learn?

    • Which of these challenges would you consider doing on a regular basis?​

Email your answers to the questions above to for a chance to win a prize!

  • Education: Creating a Culture of Caring
    (View slideshow below or click here to download pdf)

Wednesday, May 1

Thursday, May 2

  • Compassion Challenge: Continue challenges from Tuesday.

  • Thank You Thursday! Send a handwritten thank you note to someone! Showing how much you appreciate someone can make their whole day! Download thank you cards below...or use one of your own!

    • Thank You Cards (Horizontal) - 3 designs​

    • Thank You Cards (Vertical) - 3 designs

      • Print cards on regular paper, fold in half, and then fold in half again.

  • Education: Patient Experience: Service Recovery
    (View slideshow below or click here to download pdf)

  • Video: Watch the "Empathy: The Human Connection to Patient Care" video below

Friday, May 3

  • Compassion Challenge: Complete challenges from Tuesday.

  • Coloring Fun! Click here to download and print the Beryl Institute’s “I am the Patient Experience” adult coloring page. Taking a few minutes to color each day can reduce and relieve stress, promote mindfulness, and help you relax. 

  • Education: Improving the Patient Experience
    (View slideshow below or click here to download pdf)


  • Video: Watch the "#ToCareIsHuman” video (below)

  • Patient Experience Week Wrap Up and Reflection: Take time to reflect and recognize many of the improvements that have occurred to create better experiences for patients over the past year! Thank you for all you do!
    (View slideshow below or click here to download pdf)


Outstanding in every sense of the word! All staff and medical professionals encountered were professional, personable, compassionate, and honestly concerned about my care. 

I’m a new patient to CGH. As a retired CT technologist, my evaluation criteria may be more stringent than a lay person.

CGH has exceeded all the expectations I had. To say that I am impressed would be an understatement. Thank you!

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